These Terms and Conditions govern your use of the 10wine platform, including all betting, casino, payment, and account services. Please read them carefully before registering or placing any wager. By creating a 10wine account, you accept these terms in full.
The 10wine Terms and Conditions are comprehensive. The six areas below summarise the most important principles every player should understand before using the platform.
Only individuals aged 21 and above are permitted to register and use 10wine. Players must not be legally prohibited from gambling under the laws of their applicable jurisdiction. 10wine enforces age verification on all accounts before any wager or withdrawal is processed.
10wine supports JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and standard bank transfer for PKR transactions. Players may only withdraw funds to payment methods previously used for deposit. Withdrawals are subject to identity verification and any applicable bonus wagering requirements.
All bonuses offered by 10wine are subject to specific wagering requirements, minimum odds, eligible game restrictions, and time limits. Bonus funds cannot be withdrawn until the applicable wagering requirement has been met in full. Abuse of bonus terms may result in account suspension.
Each player may hold only one 10wine account. Players are solely responsible for maintaining the confidentiality of their login credentials. 10wine will not be liable for losses arising from unauthorised account access where the player has failed to protect their credentials adequately.
Fraudulent activity, collusion, use of automated wagering software, exploitation of software errors, and any form of bonus abuse are strictly prohibited on 10wine. Any account found to be engaged in prohibited conduct will be suspended and funds may be forfeited pending investigation.
10wine provides deposit limits, session reminders, and self-exclusion tools to all registered players. These tools are accessible from account settings at any time. Players who require support are encouraged to use these features or contact the 24/7 support team via the platform.
In these Terms and Conditions, the following definitions apply unless the context requires otherwise:
By accessing the 10wine platform, creating an account, depositing funds, or placing any wager, you unconditionally agree to be bound by these Terms and Conditions in their entirety, together with the 10wine Privacy Policy, Responsible Gaming Policy, and any game-specific or promotion-specific rules published on the platform.
These Terms constitute a legally binding agreement between you and 10wine. If you do not accept these Terms in full, you must immediately cease using the 10wine platform and close your account.
These Terms are written in English. In the event of any inconsistency between an English-language version and any translated version, the English version shall prevail.
Access to 10wine services is subject to the following eligibility requirements, all of which must be satisfied at the time of registration and maintained throughout the period of account usage:
10wine reserves the right to request age and identity verification at any stage of the account lifecycle, including at registration, prior to first withdrawal, or at any point where the platform has reasonable grounds to verify player eligibility.
Each eligible individual may register one and only one 10wine account. The creation of duplicate, secondary, or multiple accounts by the same individual — whether under different names, email addresses, payment methods, or device identifiers — is strictly prohibited and will result in immediate suspension of all associated accounts and forfeiture of any balance held therein.
You are required to provide accurate, complete, and truthful information at the time of registration, including your full legal name, date of birth, residential address, and a valid email address. The provision of false or misleading registration information constitutes a material breach of these Terms.
You are solely responsible for maintaining the security and confidentiality of your 10wine login credentials, including your password and any two-factor authentication codes. You must not share your credentials with any third party. 10wine will not be held liable for any losses incurred as a result of unauthorised access to your account where such access resulted from your failure to maintain credential security.
10wine is required by its international gaming license to conduct identity verification on all player accounts. KYC documentation — which may include a valid national identity card (CNIC), passport, or other government-issued identification — must be submitted upon request. Failure to complete KYC within the timeframe specified by 10wine may result in account suspension and restriction of withdrawal functionality.
10wine supports PKR-denominated deposits and withdrawals via the following payment methods available to Pakistani players: JazzCash, EasyPaisa, HBL bank transfer, UBL bank transfer, Meezan Bank transfer, and standard domestic bank transfer. The availability of specific payment methods may vary and is subject to change without prior notice.
All sports bets placed on the 10wine sportsbook, including cricket, PSL fixtures, UFC events, and other available markets, are subject to the following general betting rules. Game-specific rules are published within each market on the platform and supplement these general provisions.
10wine reserves the right to refuse, limit, or cancel any bet at its sole discretion, including where it has reason to believe the bet was placed using inaccurate odds resulting from a manifest error, or where the bet is placed on a market that has been suspended. A bet is considered accepted only when confirmed by the 10wine system and a bet reference number is generated.
Bets may be declared void by 10wine in circumstances including but not limited to: match abandonment, manifest pricing errors, incorrect market configuration, or where the integrity of the event has been compromised. Void bets are refunded to the player's account balance at the original stake value.
In-play markets on 10wine are subject to brief suspension periods during key match events. 10wine accepts no liability for bets rejected or voided due to connection interruption, latency, or timing discrepancies between the live event and the platform's data feed updates. Players are responsible for ensuring a stable internet connection when placing in-play wagers.
Maximum single-event and accumulator payout limits apply on the 10wine sportsbook. These limits are published within the platform and may vary by sport and market type. Any winnings exceeding applicable limits will be paid at the published maximum regardless of the calculated return.
All casino games available on the 10wine platform, including slots, live dealer games, crash games, and instant-win titles, operate using certified Random Number Generation (RNG) technology. The RNG systems used by 10wine's game providers are independently tested and certified by accredited testing laboratories to ensure statistical fairness and unpredictability of outcomes.
Each casino game on 10wine has a published theoretical Return to Player percentage. RTP figures are long-run statistical averages and do not guarantee individual session outcomes. Players should treat casino gaming as entertainment and not as a method of generating consistent income.
In the event of a disconnection during an active casino game round, 10wine's system will complete the round based on the last valid game state recorded by the server. The result of a completed round is final. 10wine maintains server-side game logs that constitute the authoritative record of all game outcomes and are available for review in the event of a dispute.
In the event of a software or hardware malfunction that affects game integrity, 10wine reserves the right to void the affected game round and refund the applicable stake to the player's account. Apparent wins generated during a confirmed malfunction are not payable.
10wine offers various promotional bonuses to eligible registered players, including welcome bonuses, deposit match bonuses, free spins, and seasonal promotions aligned with events such as PSL cricket fixtures. All bonuses are subject to the specific terms published alongside each promotion, which take precedence over these general bonus provisions where they conflict.
Bonus funds awarded by 10wine are subject to wagering requirements that must be completed before any bonus-derived winnings can be withdrawn. Wagering requirements, eligible games, minimum odds, time limits, and maximum convertible win amounts are specified in the terms of each individual promotion. Not all games on the 10wine platform contribute equally to wagering requirements — contribution percentages are published per game category in the relevant promotion terms.
Unless otherwise stated in the promotion terms, a player may only claim one instance of each bonus offer. Players who operate multiple accounts for the purpose of claiming the same bonus multiple times will have all associated accounts suspended and bonus funds forfeited.
10wine actively monitors accounts for patterns consistent with systematic bonus abuse, including but not limited to: low-margin or zero-margin wagering strategies designed to fulfil wagering requirements without meaningful risk, hedging strategies across multiple accounts, and coordinated bonus exploitation. Accounts identified as engaging in bonus abuse may have bonus funds voided and withdrawals withheld pending investigation.
The following conduct is expressly prohibited on the 10wine platform. Engaging in any prohibited activity constitutes a material breach of these Terms and may result in immediate account suspension, forfeiture of balance, and referral to relevant authorities where applicable:
All content on the 10wine platform, including but not limited to software, game assets, graphics, logos, interface design, text, and data compilations, is the exclusive property of 10wine or its licensed third-party suppliers and is protected by applicable intellectual property laws.
Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the 10wine platform solely for personal, non-commercial gambling and entertainment purposes. This licence does not extend to copying, modifying, distributing, reverse engineering, or creating derivative works from any platform content.
The 10wine name, logo, and all associated brand identifiers are trademarks of the platform operator. Unauthorised use of these marks is prohibited.
To the maximum extent permitted by applicable law, 10wine's total liability to any player in connection with any claim arising from use of the platform shall not exceed the total value of real-money deposits made by that player in the 30-day period preceding the event giving rise to the claim.
10wine shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, or loss of goodwill, arising from your use of or inability to use the 10wine platform, regardless of whether 10wine has been advised of the possibility of such damages.
10wine makes no warranty that the platform will be continuously available, error-free, or free from interruption. Planned and unplanned maintenance windows may affect service availability without prior notice.
10wine collects, processes, and retains personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering on 10wine, you consent to the collection and processing of your personal data as described in the Privacy Policy.
Personal data collected includes registration information, KYC documentation, transaction history, device identifiers, and platform usage data. This data is used for account management, KYC compliance, fraud prevention, customer support, and improvement of platform services.
10wine does not sell player personal data to third parties for marketing purposes. Data may be shared with licensed payment processors, KYC verification providers, and regulatory bodies where required by the platform's licensing obligations. For full details, refer to the 10wine Privacy Policy.
10wine is committed to providing a safe and responsible gambling environment. The following responsible gaming tools are available to all registered players at no cost and without restriction, accessible directly from the account settings panel following 10wine login:
Players who believe their gambling behaviour is causing harm are strongly encouraged to use these tools and to review the 10wine Responsible Gaming Policy for further guidance and external support resources available in Pakistan.
10wine reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in circumstances including but not limited to:
Upon termination of an account for reasons other than a breach by the player, 10wine will return any verified real-money balance to the player via their registered payment method, subject to the completion of applicable KYC checks. Where an account is terminated due to player breach, 10wine reserves the right to withhold funds pending investigation and legal advice.
A player may voluntarily close their 10wine account at any time by contacting customer support. Voluntary closure does not affect any rights or obligations that accrued prior to the closure date.
These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which 10wine holds its international gaming license. Any dispute arising in connection with these Terms that cannot be resolved through the 10wine complaints procedure shall be submitted to the exclusive jurisdiction of the competent courts of that jurisdiction.
For disputes of a non-legal nature, 10wine offers a formal complaints process accessible via the 24/7 customer support team. Players are encouraged to exhaust the internal complaints process before pursuing external legal remedies. 10wine will acknowledge all formal complaints within 48 hours and provide a substantive response within 14 business days.
Nothing in these Terms limits any statutory rights you may have as a consumer under applicable mandatory laws in Pakistan that cannot be excluded by contract.
10wine reserves the right to amend, update, or replace these Terms and Conditions at any time. Material changes will be communicated to registered players via the email address associated with their account at least seven days prior to the effective date of the change, where reasonably practicable.
The most current version of these Terms will always be available on this page, with the effective date updated accordingly. It is the player's responsibility to review these Terms periodically. Continued use of the 10wine platform after the effective date of any amendment constitutes acceptance of the revised Terms.
If you do not agree with any amendment to these Terms, you must cease use of the platform and may request account closure via the customer support team prior to the effective date of the change.
Now that you know the rules, you're set. One PKR account covers PSL cricket betting, live casino, slots, and more. Players must be 21 or older. Gamble responsibly.