At 10wine, we believe that gambling should be an enjoyable pastime — nothing more. Whether you are placing a cricket bet on the PSL or spinning the reels on your favourite slot, our platform is designed with your long-term wellbeing in mind. Responsible gaming is not a checkbox for us; it is a core part of how 10wine operates every single day.
10wine's responsible gaming framework protects Pakistani players with industry-leading tools and a strict 21+ policy.
10wine is Pakistan's trusted online casino and sports betting platform, and that trust comes with serious responsibility. We are committed to providing a safe, transparent, and well-regulated gaming environment for every player on our platform.
Gambling — whether it is cricket betting during PSL season, casino table games, or instant titles like Mines Gold — is a form of entertainment. Like any form of entertainment, it has a cost. The golden rule at 10wine is simple: only gamble with money you can afford to lose, and never chase losses. Every feature of the 10wine platform has been designed with this principle in mind.
We understand that for the vast majority of our players in Karachi, Lahore, Islamabad, Faisalabad, and across Pakistan, gambling is a recreational activity they enjoy in moderation. But we also know that for a small number of people, gambling can become a serious problem. The tools and resources on this page are here for every player — casual and at-risk alike — because responsible gaming is everyone's business.
No player under the age of 21 is permitted to register or gamble on 10wine under any circumstances. Every account must pass a mandatory KYC age verification process — submitting a valid CNIC or passport — before any withdrawal is processed. Accounts found to belong to underage players are immediately closed and all funds returned.
10wine allows players to set daily, weekly, or monthly PKR deposit limits on their accounts at any time. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour cooling-off period to prevent impulsive decisions. Lowering a limit takes effect instantly. You can manage your deposit limits at any time from your account settings.
Losing track of time is one of the most common early warning signs of problem gambling. 10wine lets you set session time limits on your account so that the platform will alert you — or automatically log you out — when your session reaches the duration you specified. We recommend all players, even casual ones, take advantage of this feature.
If you feel your gambling is no longer within your control, 10wine's self-exclusion tool lets you voluntarily suspend your account for a period of your choosing — from 30 days up to permanent exclusion. During the exclusion period, you will not be able to log in, deposit, or place any bets. Self-exclusion requests are processed within 24 hours by our support team.
10wine can send you regular reality check notifications during your gaming sessions, reminding you of how long you have been playing and how much you have wagered in that session. These pop-up alerts appear at intervals you choose — every 30, 60, or 90 minutes — and give you the option to continue playing or end your session right there.
Our customer support team is available 24 hours a day, 7 days a week, at [email protected]. If you or someone you know is struggling with problem gambling, our support agents are trained to assist with self-exclusion requests, account restrictions, and referrals to international responsible gaming organisations and helplines available to Pakistani players.
The 10wine platform is an adults-only gambling service. Pakistani law and our international gaming licence both require that all players be at least 21 years of age. This is not a guideline — it is a hard requirement that we enforce at every level of our platform.
Every new 10wine account undergoes a KYC identity verification process before withdrawal privileges are granted. This process requires the submission of a government-issued photo ID — such as a Pakistani CNIC (Computerised National Identity Card) or a valid passport — to confirm both identity and age. Accounts where the player cannot verify they are 21 or older will be permanently closed.
If you are a parent or guardian and are concerned that your child may have accessed gambling platforms, we recommend using parental control software such as GamBlock, Betfilter, or similar tools to restrict access to gambling websites on household devices.
How 10wine confirms every player is 21 or older
You enter your date of birth when creating your 10wine account. Players under 21 are blocked from completing registration.
Before your first withdrawal, you must upload a clear photo of your CNIC or passport. Our verification team cross-checks the document against your stated date of birth.
Our compliance team manually reviews all KYC submissions. Any discrepancy between the stated age and the identity document triggers an immediate account review.
Even after initial verification, 10wine's risk systems flag unusual patterns that may suggest account sharing with minors. Flagged accounts are reviewed by our compliance team.
10wine puts control firmly in your hands. Every player — regardless of whether they are experiencing a gambling problem — is encouraged to use these tools to keep their gaming within comfortable and affordable limits.
Set daily, weekly, or monthly PKR deposit caps. Reductions are instant; increases require a 24-hour waiting period to prevent impulsive decisions in the heat of the moment.
Choose how long each gaming session can last. When your time is up, 10wine will alert you or log you out automatically, depending on your preference settings.
Receive regular pop-up notifications during play showing your session duration and total wagered. A simple, effective reminder that keeps your gaming in perspective.
Take a break from 10wine for 30 days, 90 days, 6 months, 1 year, or permanently. Once activated, self-exclusion cannot be reversed until the chosen period expires.
Problem gambling can develop gradually. The earlier you recognise the signs, the easier it is to address. Review the list below honestly — if several of these apply to you or someone you know, it may be time to seek support.
Answer these questions honestly to get a sense of where your relationship with gambling currently stands. This is not a clinical diagnosis — it is a personal awareness tool.
Decide how much you are comfortable spending before you open the 10wine app — and treat that amount as an entertainment cost, not an investment. Deposit only that amount via JazzCash, EasyPaisa, or your preferred bank, and stop when it is gone. Never deposit more to chase a loss.
Even if you are on a winning streak, take regular breaks away from the screen. Step away, have a chai, spend time with family — and come back with a clear head. Extended uninterrupted sessions are one of the leading risk factors for problem gambling behaviour.
Chasing losses is the single most dangerous pattern in gambling. If today is not your day — whether it is cricket betting or the casino — accept the result, log out, and come back another time. No bet is guaranteed, and increasing stakes after losses almost always makes the situation worse.
Cricket betting, live casino, Mines Gold, slots — all available on 10wine with PKR deposits via JazzCash and EasyPaisa. Set your limits, play within your means, and enjoy the game. Players must be 21 or older.